We are committed to protecting your personal information and to the security of your funds.
Foreign Currency Partners Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 to provide payment services and for compliance with the UK Anti Money Laundering regulations legislation and regulations.
As an authorised payments institution we must hold the highest level of authorisation in the UK on making payments and comply with strict rules on how we conduct our business, treat our customers and secure and protect their funds and sensitive data.
Our FCA Firm Reference number is FRN941408 and you can find us and information about us on the FCA Register.
For clients serviced via Currency Cloud
When funds are posted to your account, in line with regulatory requirements, the regulated payment/e-money institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner payment/e-money/payment institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money/payments partners at a particular point in time, please call us immediately on 01442 804620 or speak to your account manager.
For more information, click here to visit our Security page.
For clients who are non UK residents:
For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for Foreign Currency Partners are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)”
For United States, Payment services for Foreign Currency Partners are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Currency Cloud does not offer forward contracts that exceed 1 year. Currency Cloud’s Terms & Conditions are available, here.
Handy hints for your own security:
Password
We’ll never ask you for your password. Never share it with anyone. If for any reason you believe your password is no longer secure, change it immediately. When choosing a password aim for a random mixture of at least 12 numbers, symbols, lower and upper case letters. Don’t use personal information or the same password you’ve used on other sites.
Computer, mobile and tablet security
Make sure your applications are kept up-to-date and that you have active anti-virus software. Try not to use public Wi-Fi networks and shield your screen from prying eyes if you log into secure sites while you’re in a public space. Never click on a link to our website from an email. Instead search for us using a web search, or type the address into the address bar yourself.
We do send useful information by email, but make sure you believe it’s definitely come from us before you click on any links. If you’re in any doubt, don’t click any links and let your account manager know straight away. Tell tales signs are that it doesn’t look or sound like our usual emails. The spelling and grammar is bad. You feel under pressure to do something. There are unusual attachments. If in doubt, check.
Phone calls and texts
Phone, text and even social media fraud is increasingly sophisticated. Any call that makes you feel pressurised into taking immediate action needs to be questioned. Check the caller’s number by doing a web search. Never give password or security information or type numbers into your keypad. The same goes for texts. Don’t share passwords, security details or click a link. We don’t do this. Contact your account manager if you are in any doubt.
Transfer fraud
If you have any doubt about the recipient of your funds or the reason for making a transfer, don’t make the transaction. Remember the guidance:
- STOP: and think before parting with your money or information.
- CHALLENGE: it’s OK to reject, refuse or ignore requests. Only criminals will try to rush or panic you.
- PROTECT: contact your bank immediately if you think you’ve been scammed and report it to Action Fraud.
Visit Take Five to Stop Fraud for more advice.